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FAQ - WARRANTY
Q: What is the warranty coverage for my LEAPERS/UTG product?
A: Please refer to our Warranty tab for additional information about our Best Never Rest Warranty.
 
Q: How to request warranty service for my product?
A: To request warranty service for your product, please fill out the Customer Service Form (HERE) and be sure to submit a copy of your purchase receipt or any other relevant information or images with the information. Any extra information will only expedite the process. We will follow up with you within 1-2 business days. If your product needs to be returned for inspection, repair and/or replacement, you will receive a Return Authorization Number (RA#) for further processing. No return will be accepted without a RA#. Once your return is received at Leapers, the average turn over time for inspection takes about one week. You will be notified with further information when the warranty inspection is complete.

Customer service has always been one of the top priorities in our business. We stand strong behind our products and will do our best to offer most responsible, responsive and caring warranty support to you. This means that, in addition to making you satisfied, we also would like to collect data on your product usage, application, and any information that can help us better understand your product issue for product improvement purposes. Your patience and valuable input will be greatly appreciated.
 
Q: Where can I get a refund or an exchange for my product?
A: Leapers/UTG supports manufacturer's product warranty against material defect or workmanship issues. If you are seeking a refund/credit for your item, or you would like to exchange for a different item, please contact your retailer from whom you purchased your product. We do not refund, credit or offer exchanges since we are wholesale only.
 
Q: Can I order a replacement part for my UTG product?
A: We offer many replacement parts for sale through distributors/dealers, including pressure switches, adapter plates, and integrated reflector/bulb (IRB). To purchase, you can look up online for dealers that carry the part you need.

If you need parts which are not sold by our dealers such as Hand Guard barrel nuts and mounting hardware, please submit a customer service request here. Since these products are not for sale, we will need a purchase receipt or an alternative proof of purchase before we are able to help locate the part for you.
 
32700 Capitol Street
Livonia, MI 48150
U.S.A.
Tel:(734)542-1500
Fax:(734)542-7095
Email:office@leapers.com

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THE BEST NEVER REST
A GLOBAL ORGANIZATION WITH 25 YEARS OF INNOVATION